Job Description

Job Description

As an Escalations Governance Associate in Consumer and Community Banking Escalations Governance, you execute strategic initiatives to support robust governance of the anti money laundering and know your customer escalation process. You partner closely with stakeholders across risk, compliance, legal, and operations to manage control reporting, documentation, and procedure maintenance. You help us stay audit-ready by organizing evidence, writing clear control narratives, and improving how we track and deliver commitments. You’ll use strong project management and documentation skills to keep multiple initiatives moving and to surface risks early so we can resolve them together. 

Job Responsibilities:

• Produce and validate daily, weekly, and monthly process control reports to support accuracy and completeness
• Ensure reporting deliverables are completed within established timelines by investigating issues, documenting findings, and implementing fixes
• Maintain end-user tools and utilities that support control reporting
• Maintain audit-ready documentation and evidence to support internal and external reviews
• Draft and maintain control write-ups in CORE in partnership with the Controls team
• Review existing procedures to identify improvement opportunities and author or update procedure guides aligned to firmwide standards
• Maintain project plans, action trackers, and status reporting to provide visibility to progress, risks, and dependencies
• Facilitate working sessions and manage follow-ups to keep deliverables on track
• Manage multiple concurrent initiatives and competing priorities to deliver timely, high-quality execution
• Partner with risk, compliance, legal, and other stakeholders to resolve issues efficiently and deliver cross-functional outcomes

 

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree in a business discipline or equivalent experience.
• Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development. 
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and access management.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, regulatory requirements, and sampling methodologies.
• Experience with Alteryx and/or other coding languages is encouraged. 

 

Preferred Qualifications, Capabilities and Skills:

• 2 years of experience in financial services
• Experience with automation, controls, operational risk management, or anti money laundering and know your customer processes
• Experience with user acceptance testing activities and documenting outcomes
• Experience using Alteryx and/or other coding languages

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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