**Remote / Work From Home USA/CANADA Only**
We are looking for a friendly, reliable, and customer-focused Customer Support Representative to join our remote team. You will assist customers with questions, resolve issues, provide accurate information, and make sure every customer has a positive experience.
* Respond to customer questions through email, chat, and phone.
* Resolve customer issues quickly and professionally.
* Provide accurate information about products and services.
* Follow up with customers when necessary.
* Document customer interactions and update account information.
* Escalate complex issues to the appropriate team.
* Maintain a professional and helpful attitude while working remotely.
* Good written and verbal communication skills.
* Basic computer and internet skills.
* Ability to work independently from home.
* Strong problem-solving and organizational skills.
* Reliable internet connection and a suitable workspace.
* Previous customer service experience is a plus, but training may be provided for qualified candidates.
* Full-time, Monday–Friday.
* Flexible remote schedule depending on team requirements.
* Competitive hourly pay/salary.
* Remote work from the comfort of your home.
* Training and onboarding provided.
* Opportunities for professional growth.
* Supportive remote team environment.
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