Job Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Supports resort operations by maintaining, repairing, programming, and securing mechanical and electronic locking systems throughout the property. This position is responsible for installing, servicing, and troubleshooting locks, safes, keys, access control systems, and related security devices while ensuring the safety and security of guests, team members, and company assets. The Locksmith works closely with resort operations leadership to support preventive maintenance programs, work order completion, and property security initiatives.

As Locksmith & Safe Technician, you will:

• Install, repair, replace, rebuild, and maintain mechanical and electronic locking systems throughout the resort
• Diagnose and repair lock malfunctions, including padlocks, door locks, safe locks, cylinders, tumblers, springs, and associated hardware
• Program, troubleshoot, and maintain electronic door locks and access control systems utilizing applicable software and devices, including Ilco FDU equipment
• Install, repair, and replace locks on doors, safes, cabinets, drawers, gates, and other property assets
• Rekey locks and maintain master key systems while ensuring proper key control procedures are followed
• Cut, duplicate, issue, and track keys upon proper authorization
• Open, repair, and service safes utilizing approved methods and techniques
• Respond to lockout situations involving guest rooms, resort facilities, company vehicles, and equipment as directed by management
• Maintain accurate records and inventory of locks, keys, cores, access credentials, and security devices throughout the property
• Complete preventive maintenance inspections and repairs as assigned by resort leadership
• Properly document work performed and electronically close work orders utilizing HotSOS and other applicable resort systems
• Maintain assigned vehicle, work area, tools, and equipment in a clean, organized, and safe condition
• Safely operate hand tools, power tools, key-cutting equipment, and locksmith-specific tools required for the position
• Recognize and report potential safety, security, or operational concerns affecting resort operations
• Communicate professionally with guests, team members, vendors, and leadership while providing exceptional service
• Support after-hours, weekends, emergency calls, and extended work schedules as business needs require
• Adhere to all CFI/Westgate Resorts policies, procedures, and safety standards
• Represent Westgate Resorts professionally through appearance, attire, and behavior at all times
• Perform other duties as assigned by resort operations leadership

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

• High School Diploma or GED required
• Minimum of two (2) years of locksmith experience required
• Previous hospitality, resort, property management, or guest service experience strongly preferred
• Experience working with electronic lock systems, access control systems, and safe maintenance preferred
• Valid TN drivers license in order to operate company golf cart
• Must be able to work weekends and holidays
• Required to pass a background screen, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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